Once our Customer Service has approved your request, the returns will be processed within 1-3 working days upon receipt of your package. The funds will be issued to your original payment account (About 5-7 working days), depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
Note: All PayPal payment can only be refunded via PayPal, all Debit or Credit Card payment will only be refunded to the original debit or credit card.
Shipping Fee Refunds
The original shipping fee and insurance are non-refundable. Although you may have enjoyed free or undervalued shipping, we do incur the original cost of shipping for every order. Therefore, we do not refund our original shipping cost.
For products that are not damaged but the customer wants to return, you can first contact our customer service to apply for a refund.We receive the product without damage and will arrange a refund for you within two to three working days. (Note: that the shipping cost for this process is borne by the customer)
Iswanan will reimburse customer US$10 as the return shipping fee under the following circumstances:
Note: The amount of return shipping fee will be reimbursed in the form of store credit.
1. Customers received the wrong item.
2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact us within 48 hours of receiving their order.)
Please Note: Iswanan reserves the right not to process the refund if they are returned in unacceptable condition.
1. Order cancellation in 24 hours is free of charge. Beyond this time, restocking/processing fees will apply to cancellations even though the order has not been shipped out.
2. Orders canceled within 24-48 hours of payment confirmation will be eligible for a partial refund consisting of full shipping cost and 80% of the product purchase price.
3. Orders canceled beyond 48 hours after payment confirmation will be eligible for a partial refund consisting of full shipping cost and 50% of the product purchase price.
4. Once your order has been shipped, it can no longer be canceled.