90 day return / exchange policy

Below you will find detailed instructions on how to process a return or exchange. The policy starts from the date of purchase. Please check if any of these items apply to you and if the item (s) are covered by our return policy.

The following reasons are covered by our 90 day COMPLETE COVERAGE Return / Exchange Policy.

Return & Exchange Conditions
1. Please contact our customer service first for your return request and the request should be approved.
Important Note: All items returned without authorization will not be accepted!!
2. The time frame for return & exchange must not exceed 90 days from the date of purchase.
3. All items must be returned in a new and unworn condition, without scratches or signs of wear, and must not be resized or altered in any way.
4. You will be responsible for the return shipping cost.

Non-Refundable Items
1. Products are exposed to corrosive substances or chemicals. Exposure to harsh chemicals can alter the appearance of your product. These chemicals include, but are not limited to, Liquid Silver Polish, Pools, Hot Tubs, and Spas. Oxidized silver is easily damaged.
2. Products are damaged by misuse, mishandling, or poor maintenance.
3. A replacement will not be accepted for a refund.
4. Silver pieces are given detail by oxidation, over time, they may appear black. To remove this, please clean with the silver polishing cloth to return its original look.
5. We do not accept any returns for any personalized photo charm(s) unless the picture’s appearance is different from the photo provided to Iswanan, as stated in our 90-day Return/Exchange Policy section.

Return/Exchange Procedure
Step 1: If you're not satisfied with the products received, please contact our customer service representative first for further help.Please contact us online : iswananservices@gmail.com
, Our business address: Room 605, No. 10, Jinzhou North Road, Cangshan District, Fuzhou City, Fujian Province,China
Step 2: Place the item(s) in the original packing and seal the parcel securely.
Step 3: Drop off your package at the local post office.
Step 4: Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions. (About 5-7 business days)

At last, We'll email you once we process your return or exchange.

Company Address: Room 605,No.10, Jinzhou North Road, Cangshan District, Fuzhou, Fujian, China

Phone Number:+86 13489885489

If you have any questions, please contact us anytime:iswananservices@gmail.com